Seller Policy Pages

OTTO Operational Requirements

For the better development of the platform and store owners, please adhere to the following rules to standardize store operations. In the following agreement, "Party A" refers to our company, and "Party B" refers to you:

Cooperation Method

The cooperation referred to in this agreement means that Party A provides the brand and products, and Party B is responsible for establishing the brand and products on the OTTO platform, with both parties jointly operating the business model.

Rights and Obligations of Both Parties

Party A shall, based on Party B’s actual situation, assist Party B in providing relevant operational services on Party A’s platform to ensure the normal operation of Party B’s platform and the smooth execution of online transactions.

2.1 OTTO Automatic Upgrade

Party A is responsible for optimizing product information, marketing promotion, data analysis, and other services provided by the team, including but not limited to: activity management, promotion management, data analysis, and feedback to enterprises for product development, customer service, etc.

2.2 Confidentiality

Party A must keep Party B's service information confidential and shall not disclose Party B's information without permission.

2.3 Force Majeure

Due to the particularity of the Internet, when Party A provides online e-commerce services to Party B, if there is a service interruption for more than two hours due to server maintenance, or if network congestion leads to slow or inaccessible server access, or if events such as hackers, viruses, or adjustments in telecommunication industry technology occur, Party A should take active measures as soon as possible to restore the normal operation of the online store and prevent customer loss.

2.4 Fees and Commissions

Party A promises not to charge any service fees during the first contract period, except for penalties arising from Party B’s breach of contract during the operation period.

2.5 Tax Regulations

For merchants who have operated for less than three months, if there are excessive customer complaints that damage the platform’s reputation during the operation period, the merchant must pay 20%-40% of the total sales as tax, depending on the severity of the situation. For shopping platforms that have operated for more than three months, Party A will pay the required taxes on behalf of the merchants.

2.6 Product Specifications

Party B guarantees that all products sold in their store will be shipped to customers through their cooperative suppliers. Party A guarantees that the products sold by its cooperative suppliers have passed all necessary approvals, licenses, inspections, and national standard certifications. Party A has exclusive legal ownership of the products sold by its suppliers, and the sale and shipment of the products do not infringe upon the rights of any third parties. Party A is fully responsible for any losses caused by product infringement.

2.7 Penalties for Merchants Who Fail to Meet the Operating Period

Store Closure

Description: If a merchant engages in serious violations within the first 15 days of operation, such as false advertising, fraud, repeated violations, etc., the platform may immediately close the store. Circumstances: This includes serious violations of platform rules, frequent customer complaints, etc. Impact: The merchant will be unable to perform any operations on the store, including processing orders, withdrawing funds, and modifying store information. The store will be permanently closed, and the merchant will no longer be able to use the account.

Account Freezing

Description: For merchants who engage in major violations during the early stages of operation, the platform may freeze their accounts. Conditions: If the merchant's actions severely affect the platform's order or customer rights, the account freezing period will be determined based on the nature of the violation. Impact: During the freezing period, the merchant will be unable to process orders, withdraw funds, or publish new products. The freezing period will last up to 48 months.

Fines

Description: For serious violations, the platform may impose a fine on the merchant. Conditions: The fine amount will be determined based on the specific violation, platform policy, and severity of the violation. Impact: The merchant must pay the fine; failure to pay may lead to further penalties.

Handling Recommendations

1. Understand Platform Rules: Merchants should read the platform’s operating rules and penalty terms in detail before opening a store to avoid violations.
2. Quick Correction: If a warning or notice is received, the merchant should immediately take action to resolve the issue and avoid further penalties.
3. Contact Platform Customer Service: If there are issues or objections to the penalties, the merchant can contact platform customer service for consultation or appeal